Return and refund policy

At My Nuvana, your satisfaction is our top priority.

📦 Returns You have 30 days from the date of delivery to request a return. Items must be unused and in their original packaging. To initiate a return, please contact us at: info@mynuvanashop.com

💳 Refunds Once your return is received and inspected, we’ll send you a confirmation email. Refunds will be issued to the original payment method used at checkout. Please note: original shipping fees are non-refundable. Depending on your bank, refunds may take 3 to 10 business days to appear.

🔄 Exchanges If you’d prefer a different item, you may request an exchange instead of a refund (subject to availability).

📩 For any questions about returns or refunds, feel free to email us at: info@mynuvanashop.com