FAQs

                 
1. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link. You can also track your order directly from your account on our website.

2. When will I receive my order?
Orders shipped from the U.S. typically arrive within 2 to 5 business days. Processing times may vary slightly depending on the volume of orders.

3. Do you ship internationally?
No, we currently only ship within the United States.

4. Can I cancel or change my order after placing it?
Once an order is placed, we begin processing it immediately.
Unfortunately, we cannot guarantee changes or cancellations after the order is confirmed. Please contact us as soon as possible if you need assistance.

5. What should I do if I received a defective or incorrect item?
We’re so sorry! Please contact us within 7 business days of delivery with a photo of the item and your order number. We’ll be happy to help resolve the issue.

6. How do I return an item?
You can initiate a return by logging into your account and selecting the order you want to return. Follow the steps to get your Return Authorization number (RA) and return instructions. Be sure to include the RA number in your return package.

7. Are returns free?
Return shipping costs are the responsibility of the customer. A 20% restocking fee may apply if the return conditions are not met.

8. What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express), as well as payments through PayPal and Shop Pay.

9. What should I do if my package is lost or stolen?
If the tracking shows your package has been delivered but you haven't received it, please contact our customer service immediately. We will initiate an investigation with the carrier.

10. How do I choose the right size?
Each product includes a sizing guide in the description. We recommend reviewing it carefully before placing your order.

If you have any questions about our return and refund policy, please contact us at:

📧 Email: mynuvanashop@gmail.com

📍 Address: 93446, USA

Thank you for shopping with Mynuvana Shop!